Shipping
Thank you for choosing Selene. Please review our shipping policy for important information about your order's journey.
Processing Time
Orders are processed on the day they are placed and sent to our supplier for fulfillment. Our fulfillment center operates Monday through Saturday, processing orders and dispatching them from the warehouse within 1-3 business days.
Free Shipping
We are pleased to offer free shipping on all orders, with no minimum order requirement. Your order will be delivered directly to your door without any additional shipping costs.
Potential Delays
While 97% of our orders are delivered without issue, occasional delays can occur. Common causes include holidays, customs inspections, and courier service disruptions. Rest assured, our team works diligently to ensure every order reaches you as soon as possible.
Lost Shipments
If you encounter any issues with your delivery, please reach out to us promptly. In cases where a shipment appears lost or if you haven’t received your order despite tracking status indicating delivery, we ask that you first contact the courier. If further assistance is needed, we will initiate an investigation. This process can take up to 3 months, after which we will provide a suitable solution. We appreciate your patience and cooperation.
Please Double-Check Your Shipping Information
To avoid processing delays, please ensure that your shipping details are accurate and complete. Any missing or incorrect information may delay processing. Orders that cannot be delivered due to inaccurate information, or any resulting lost package, are the responsibility of the buyer, and we are unable to offer a refund in such cases.
Average Delivery Times
At Selene, we strive to offer exceptional value, which is why we ship products directly from our suppliers. This approach enables us to save on transportation, storage, packaging, and shipping costs, so we can pass those savings on to you with fair pricing. As a result, our typical delivery time ranges between 6-13 days.
Tracking Your Order
You may track your order using our tracking page. Tracking information is typically available the day after dispatch, though in some cases, it may take up to 3 days to appear. Initial tracking updates can take up to a week.
Order Cancellations
Once an order is placed, it is immediately sent to our supplier for processing, and therefore, cannot be canceled. However, we offer a 30-day return policy from the date of receipt should you wish to return your item.
Where to Find Your Tracking Number
Once your items have been dispatched, you will receive an email with your tracking number. If you haven’t received this email or encounter issues with the tracking number, please reach out to us. We’re here to help. You are also able to track your order through our tracking page.
Questions or Further Assistance?
If you have questions or need further information, please don’t hesitate to contact us at support@shopselene.com or via the "Contact" link on our website. Our dedicated team is ready to assist you.
